For travelers in Guangzhou needing assistance with Emirates flights—such as bookings, changes, or baggage inquiries—the Emirates customer service center provides local support in Mandarin, Cantonese, and English. Below are the full contact details, office hours, and advice on reaching assistance effectively.

Contact Details & Address

• Phone (Customer Service / Ticketing): +86 400 882 2380 (calls from inside China)

• Alternate Number (outside China): +86 20 8510 3232

• Office Address:
  Room 3001–3003, 30th Floor, Teem Tower
  208 Tianhe Road, Tianhe District, Guangzhou 510620, China

Operating Hours

• Mandarin & Cantonese Support:
  Monday–Friday: 08:00–18:00
  Saturday–Sunday: 08:00–17:00

• English Support: Available 24/7

• Ticket Office (In-Person Service):
  Monday–Friday: 09:00–12:30 and 13:30–17:00
  Closed on weekends and public holidays
  Closed daily for lunch from 12:30–13:30

Services Provided

The Guangzhou office handles a wide array of travel needs, including:

• Flight ticket booking, cancellation, or rescheduling

• Online or airport check-in support

• Baggage services, including lost luggage assistance

• Flight status updates, visa guidance, and lounge access

• Seat selection, Skywards membership help, and special assistance requests

Tips from Travelers

Some customers have reported difficulties reaching Emirates agents:

“I have been trying for two days, 5 calls… left on hold between 20 minutes and 1 hour with no one picking up.”
“Insane—you can’t just change it in the app… got rebooked after 10+ hours of continuous calling.”

Advice: Be persistent with calls. Avoid peak hours if possible, or try alternate contact channels like live chat or social media if you face long wait times.

Summary

Conclusion

The Emirates Airlines customer service center in Guangzhou offers robust multilingual support for booking, travel inquiries, and assistance. While phone wait times may sometimes be long, especially via regional numbers, persistence pays off—alternate contact channels like live chat and social media may yield faster responses.