Allan Dermot

@allandermot

Allan Dermot is a digital transformation strategist at Omind.ai, specializing in AI-driven solutions for customer experience and contact center innovation.

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Mora em Norcross

De 3150 Holcomb Bridge, Suite 300, 3rd Floor

Male

12/08/1988

https://www.omind.ai/

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Allan Dermot @allandermot adicionou um novo artigo in Science & Tech
2025-09-22 11:56:44 ·

How to Optimize Quality, Compliance, and Customer Experience with AI Call Center Auditing?

In a contact center environment, maintaining consistent quality and compliance is more challenging than ever. Traditional manual call audits often fall short, capturing only a fraction of interactions and relying heavily on human judgment. AI call center auditing offers a transformative solution to manage the roadblock. It enables organizations to analyze every interaction, improve...

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Allan Dermot @allandermot adicionou um novo artigo in Science & Tech
2025-09-17 08:34:44 ·

How Low-Latency Conversational Voicebots are Revolutionizing Appointment Scheduling

In today's fast-paced world, convenience isn't just a luxury; it's an expectation. From ordering groceries to hailing a ride, we demand instant, seamless interactions. Yet, for many businesses, the simple act of scheduling an appointment remains a significant bottleneck, often leading to frustrated customers and overburdened staff. The traditional phone call is riddled with hold times,...

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Allan Dermot @allandermot atualizou a foto do perfil
2025-09-17 05:51:59 ·

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