Odoo CRM works as a complete package and is often called the customer relationship management solution. The in-built solution helps the customer to seamlessly integrate with a wide range of business applications within the Odoo ecosystem.
The CRM module is designed to effectively manage the customer interactions, streamline their processes, and improve the overall customer efficiency. In this blog we will read about the components like the key features, benefits, and functionalities.
Key Features of Odoo CRM
Lead Management:
Odoo CRM helps the user to capture their future leads from various sources, the lead management includes the area like web forms, emails, and social media.
The system comes with the tools that can further assist the user tracking and managing all their leads throughout the sales funnel.
Sales Pipeline:
The sales pipeline feature that comes with Odoo CRM enables the businesses to visualize their overall sales process. The software like Odoo gives the liberty to the user to customize their very own stages in the pipeline and work on the specific sales methodologies while equally tracking the overall business process.
Customer segmentation
Odoo is a versatile software, which helps the user to work according to their own specifications. The user here has the liberty to incorporate the components that works for their business, customize the workflow and application all by their need.
Communication tools
Odoo ERP software understand the importance of a good communication between the user and the Odoo partner, hence the software provides the e-mail integration, comes with active tracking, better customer interaction and works on meeting scheduling etc.
Reporting and analytics
The reporting and analytics, helps the CRM boost its working as it provides insight from the overall sales performance, works on lead conversion rate and even facilitate the data-driven decision. For a good business support and productivity.
Integration with other Odoo apps
Odoo is a software that is known for its advanced integration capabilities, the software can work with the features like sales, marketing, etc. it also helps the user in customizing and maintaining the project in the best way possible.
Benefits of using CRM
There are numerous benefits of using an Odoo CRM for your business, as it helps the user to achieve a user-friendly interface, that further makes it easy for each user to understand the workflow better gain the maximum benefit from the same. The next set of perks that Odoo CRM comes with is the advanced customization option, which means the user can have their own set of features that suits their business and goes well with their market standard too.
The customization also helps in building a more personalized dashboard that equally reflects their business values and modules.
The next benefit that Odoo has is the cost, Odoo is considered as one of the most affordable option available in the market also besides that it is a scalable and cloud-based feature. That means the user can work on it from anywhere just with an internet connection.
